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80% of Housing Association tenants pleased with their homes

Housing Association residents remain pleased with their new homes, with 80% saying they were very satisfied or satisfied after 3-4 years of occupancy, new research has shown. Nearly two-thirds (64%) said their home was much better than their previous residence, illustrating that standards of new affordable housing are meeting expectations and often exceeding them.

There was a high level of satisfaction with many key aspects of design, such as space, internal layout and security, and residents themselves identified a wide range of positive attributes of their new homes.

In addition over 80% of residents were satisfied with the overall appearance of their housing development and most felt that it integrated well with surrounding buildings and met the needs of residents. However, modern living was found to challenge some aspects of design, particularly the level of storage and parking provision, according to a survey commissioned by the NHBC Foundation and supported by the Homes and Communities Agency (HCA).

Nearly 30% of residents surveyed, were dissatisfied with parking provision. A further 27% were dissatisfied with storage space, with some residents struggling to store basic household items such as vacuum cleaners, bedding and linen, toys, shoes and even clothes.

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